A disabled woman has alleged that a Texas Nordstrom Rack denied her service, even refusing her entry into the handicapped dressing room, according to CBS DFW.
Dani Darouse told reporters she was trying to buy some new clothes from the Dallas-based store and requested the handicapped dressing room stall. An employee allegedly denied the young woman entry, despite the fact that she lost one of her legs more than a year ago after a motorcycle accident.
Darouse said the employee would not budge, no matter what she said.
“The woman told me it was reserved for women with strollers. And I asked her since it wasn’t occupied and it does have a handicap sign if I might use it, and she still told me, ‘no’,” she said.
The disabled woman told reporters she even begged to be allowed entry into the dressing room but that still wasn’t enough for the Nordstrom Rack employee.
“When you got to sit there and explain and beg for it, it just makes it, you feel a lot more disabled or a lot more different. Not so normal,” she said.
What was the employee’s reasoning? Darouse says the employee mistook the meaning of the handicapped sign and that she thought it meant the stall was for women with strollers.
“A little embarrassing and also again confused because there’s a handicap sign,” said Darouse. “Didn’t know that meant women with babies.”
The whole incident left Darouse feeling entirely demoralized.
“It’s hard. It hurts. There’s a lot of pain,” she said. “I don’t like getting reminded that I’m handicapped a lot.”
“I just wanted to go buy some pants and feel normal.”
Nordstrom has apologized in a statement obtained by CBS DFW.
“We always want our customers to feel comfortable and welcomed in our stores and we take this very seriously,” wrote spokesperson Ariana Lopez. “We are continuing to look into this incident and are addressing it with our teams.”
Darouse says she has received a written apology from the store’s manager but that she has no plans to return.
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