Horrified passengers of an overbooked United Airlines flight took phone recordings of police dragging a screaming passenger off the plane.
According to WKRC Cincinnatti, a United flight from Chicago to Louisville was overbooked, and not enough passengers took the incentive offer to take another flight. Four passengers were reportedly chosen at random to be removed from the flight, and one couple complied.
But another man chosen randomly refused to get off the plane, at which point police pulled the screaming man out of his seat and dragged him down the aisle in front of outraged passengers.
One of the passengers posted a Twitter video of the incident:
— Jayse D. Anspach (@JayseDavid) April 10, 2017
A United Airlines spokesperson addressed the incident in an email to WKRC:
Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation. Further details on the removed customer should be directed to authorities.