Another day, another violent incident in America’s increasingly unfriendly skies.
An American Airlines flight attendant is under fire for allegedly hitting a woman with her baby stroller as he took it from her, and he may have narrowly missed her baby. The details of the original incident are still not clear, as there is yet no video recording of what led to a further altercation with another passenger who stood up to the flight attendant.
In video released on social media, a woman holding a baby is hysterically crying as another male passenger exchanges harsh words with the male flight attendant believed to be responsible for the stroller incident. As the mother sobs and repeatedly asks for her stroller back, a male passenger gets out of his seat to confront the flight attendant.
“You do that to me and I’ll knock you flat,” the passenger tells the flight attendant, who responds by pointing a finger and ordering him to “stay out of it.”
When the passenger gets out of his seat to confront the flight attendant, the airline employee says, “Try it. Hit me. You don’t know what the story is.”
In a follow-up Facebook post, the man who posted the video said that the woman was involuntarily escorted off the plane while the flight attendant was permitted to remain.
According to USA Today, the flight attendant has since been suspended and the incident is under investigation, per a statement from American Airlines:
What we see on this video does not reflect our values or how we care for our customers.We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family’s needs are being met while she is in our care.”
The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.
The incident comes two weeks after a man was injured while he was forcibly dragged off an overbooked United Airlines flight in order to make room for United Airlines employees.
Photo: Associated Press